"The way to get things done is not to mind who gets the credit for doing them."
(Benjamin Jowett)
---
My focus is on managing strategic customer programs, change processes and digital transformation. In my projects, I prefer transparency and collaboration by working with cross-functional teams and within flat hierarchies. I have a deep understanding about IT and many years of experience in hybrid Project Management methods, including agile approaches such as Scrum, DevOps and Design Thinking. Alongside, I have intercultural expertise as I am used to work in international environments. During my projects, I have been managing teams in different locations: on-site, outsourcing partners and also offshore and nearshore teams in Asia and Eastern Europe.
I have a comprehensive understanding of Web Technologies, Cloud Computing and Data Analysis. Throughout the years, I had the opportunity to gather profound knowledge about the Internet industry, E-Commerce and a comprehensive insight across various industry sectors from an IT perspective.
Please find below some of the customer projects I was involved recently. Kindly contact me in order to receive a complete overview on my project references.
Program Management and Change consulting for strategic corporate programs. Agile Project Management with a focus on Digital Transformation and Cloud. Support of a company-wide strategic program for Digital Transformation as the Transformation Lead of the Arvato SCS IT department: Workshop organization, identification of pilot use cases and projects, Definition of agile role descriptions for IT team members.
Product Ownership for Courseware Marketplace, an online B2B marketplace operated by Arvato, where Learning Partners worldwide can purchase official Microsoft course material (print and digital). The digital courseware is being delivered via an E-Reader app running on Windows, Android, iOS and on the Web.
Project management and consulting for the implementation and rollout of an online diagnostic and support portal for service employees, based on the eGain Knowledge Agent module, using eGain’s CBR engine. In addition, the portal has been integrated with Toll Collect’s HPSM support ticket system.
Project management and consulting for an international and multi-lingual rollout of the eGain platform for the client’s customer support center (Mail & CallTrack, Web Self Service, Pro-active Chat). In addition, an ERP system, the telephony system and further internal tools were integrated, using Web Service technology.
Project Management for the implementation and rollout of the eGain platform (Mail & CallTrack) within the service organization of Coolblue B.V., which is the largest Online Retailer in the Netherlands. Also in scope is the integration of a telephony system and the client’s ERP solution via Web Service technology.
Project management and consulting for an international and multi-lingual rollout of the eGain platform for the client’s service center (Mail & CallTrack). The platform is operated on behalf of Télefonica’s own customer NH Hotels. In addition, the telephony system of the end customer was integrated, using Web Service technology.
If you are interested in my expertise and want to learn more about myself, kindly get in touch with me via my profiles on XING or LinkedIn. I will get back to your request or message as soon as I can. Please let me know if you want to receive my complete CV and a full overview on my projects and I will be happy to provide it to you.
